Return & Refund Policy

At Beauliu, we want you to feel confident when ordering our loungewear sets, two-piece sets, and jumpsuits. If your purchase does not meet your expectations, this Return & Refund Policy explains the available return period, item requirements, return process, refund timing, and related conditions.

We aim to keep the process clear and straightforward while ensuring that returned merchandise can be properly reviewed and handled.

1. Return & Refund Timeline

2. Return Eligibility

To qualify for a return, merchandise should be in its original condition and suitable for resale. Items should be unworn, unused, unwashed, and free from stains, odors, makeup marks, pet hair, or other signs of use.

Returned merchandise should include any original tags, labels, packaging, or accessories that were supplied with the item when reasonably available.

We recommend trying on clothing carefully and keeping the merchandise in its original condition until you have decided whether you want to keep it. Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.

3. Items That May Not Qualify for Return

A return may be declined when an item cannot reasonably be returned to sellable condition. This may include merchandise that has been:

• Worn or used beyond normal fitting or inspection.
• Washed, dry-cleaned, or otherwise laundered.
• Altered, modified, repaired, or customized.
• Damaged after delivery through customer use or handling.
• Returned with significant stains, odors, makeup, or other marks.
• Returned without required tags or components when their absence affects eligibility.

If an item does not meet the applicable return conditions, we may be unable to approve the return or refund.

4. How to Request a Return

Before sending merchandise back, please contact Beauliu support at [email protected]. Include your order number and the item or items you would like to return.

Providing the reason for the return helps our support team understand your request and provide the appropriate return instructions.

Please do not send a return to the business address listed on this page unless our support team specifically instructs you to do so. Return instructions may vary depending on the order and circumstances.

5. Return Shipping

Standard return shipping arrangements will be communicated by our support team when your return request is reviewed. Customers should wait for the applicable return instructions before sending merchandise back.

The original shipping charge paid on the order is not automatically considered a refundable merchandise amount unless otherwise required or specifically approved under the circumstances of the return.

Customers should package returned merchandise securely to help prevent damage during transportation. Beauliu is not responsible for merchandise that is damaged or lost while being returned without appropriate shipment documentation or tracking.

6. Return Window

Eligible returns must be requested within 60 days of the delivery date. The return period is intended to provide customers with sufficient time to inspect their purchase and determine whether it meets their expectations.

Requests submitted after the 60-day return period may not be eligible for return unless an exception is approved by Beauliu.

We recommend contacting us as soon as possible if you believe an item has an issue. Early communication allows our support team to review the order while the relevant purchase and delivery information is readily available.

7. Refund Eligibility & Approval

Refunds are issued after the returned merchandise has been received and reviewed. Approval depends on the item meeting the conditions described in this policy.

Once a return has been approved, Beauliu will process the applicable refund to the original payment method used for the purchase.

Beauliu does not charge a restocking fee or refund processing fee for approved returns.

8. Refund Processing Time

Approved refunds are processed within 12 days after the returned merchandise has been received and reviewed.

After Beauliu processes the refund, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution used for the original transaction.

If a refund has been confirmed by Beauliu but has not yet appeared in your account, please allow additional processing time from your payment provider. You may contact our support team if you need assistance reviewing the refund status.

9. Refund Method

Refunds are generally issued to the original payment method used when the order was placed. This helps ensure that the refund is associated with the original transaction.

If the original payment method is no longer available or a transaction requires additional verification, our support team may contact you for further information before completing the refund.

10. Exchanges

Beauliu primarily handles eligible merchandise through the return and refund process. If you need a different size, color, or item, please contact support before sending your original merchandise back.

Availability can change over time, so an exchange for an identical item or another product cannot always be guaranteed. Where an exchange is not available, an eligible return may instead be handled according to the standard refund process.

11. Incorrect, Defective, or Damaged Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact Beauliu support as soon as possible after delivery.

Include your order number and a clear description of the issue. Photos of the merchandise, packaging, shipping label, or affected area may be requested to help us evaluate the situation.

Do not discard the affected merchandise or original packaging until our support team has reviewed your request and provided further instructions.

12. Return Condition Review

All returned merchandise is subject to review after it arrives at the designated return location. The review confirms that the item corresponds to the original order and meets the applicable return conditions.

If the merchandise meets the requirements, the return will be approved and the applicable refund will be processed within the stated timeframe.

If the returned item does not meet the requirements, we may contact you regarding the condition of the merchandise and the available options.

13. Order Information

To help us process a return or refund request efficiently, customers should retain their order confirmation and relevant shipping information.

When contacting support, please provide the order number associated with the purchase. This allows our team to identify the transaction, confirm delivery information, and review the applicable return period.

14. Policy Updates

Beauliu may update this Return & Refund Policy when necessary to reflect changes in our products, return procedures, payment processing, or operational practices.

The current version of this policy will be maintained on this page. Customers are encouraged to review the policy before requesting a return so they have the most current information.