Cancel/Change Order

1. Requesting an Order Cancellation

If you no longer want an order, contact Beauliu as soon as possible after completing your purchase. We will review the order status and determine whether cancellation is still possible.

A cancellation request can generally be accommodated when the order has not yet entered processing, packing, or shipment. Once fulfillment activity has started, cancellation may no longer be possible.

2. Order Changes

Customers may request certain changes before an order has been processed. Depending on the order status, requested changes may include:

• Changing the shipping address
• Changing the selected product
• Changing the size or other available product option
• Adjusting the quantity of an item
• Removing an item from an order

Changes are not guaranteed. We can only make a requested modification if the order has not progressed too far through our fulfillment process and the requested product or option remains available.

3. When Changes or Cancellations May Not Be Possible

Beauliu processes orders promptly so that purchases can move into fulfillment without unnecessary delay. As a result, an order may become locked for processing shortly after purchase.

A cancellation or modification may not be possible when:

• The order has already entered fulfillment
• The order has been packed
• The order has been handed to a shipping carrier
• A shipping label has already been created and fulfillment cannot be stopped
• The requested replacement product or option is no longer available
• The requested shipping address change cannot be completed before shipment

If an order can no longer be cancelled or changed, you may be able to use the applicable return process after delivery. Please review our Return & Refund Policy for the applicable return requirements.

4. Shipping Address Changes

Address corrections should be submitted immediately after an order is placed. Providing the correct shipping address at checkout is the customer's responsibility.

If you notice an error in your address, contact Beauliu with the order number and the correct shipping information. We will attempt to update the order before fulfillment.

Once an order has been shipped, Beauliu may not be able to redirect, intercept, or modify the shipment. Any available carrier options may depend on the shipping provider and shipment status.

5. Product, Size, or Quantity Changes

Requests to change a product, size, quantity, or other order option must be made before the order reaches a stage where fulfillment can no longer be modified.

If a requested replacement has a different price, the order total may need to be adjusted. Any additional payment required must be completed before the change can be finalized.

If the requested replacement has a lower price, the applicable difference may be refunded according to the payment method and transaction process available for the order.

6. How to Submit a Cancellation or Change Request

To request a cancellation or change, contact Beauliu using the support email address below. To help us locate your order quickly, include the following information:

1. Your full name
2. Order number
3. Email address used for the order
4. The specific cancellation or change requested
5. Any corrected information, such as a new shipping address

Please do not send payment-card information by email. We only need the information reasonably necessary to identify and manage your order.

7. Processing Time and Request Timing

Beauliu generally handles orders within 1 business day. Because fulfillment may begin quickly, contacting us immediately provides the best opportunity to make a successful cancellation or change.

8. Cancellation Confirmation

Sending a cancellation request does not automatically mean that an order has been cancelled. The request must be reviewed against the current order status.

If cancellation is approved, Beauliu will confirm the cancellation and initiate any applicable refund. If the order has already progressed beyond the point where cancellation is possible, we will notify you that the cancellation cannot be completed.

9. Refunds for Approved Cancellations

When a cancellation is successfully approved before shipment, the applicable order amount will be refunded to the original payment method.

Beauliu does not charge a cancellation fee or refund processing fee for an approved cancellation. Refunds are generally processed within 12 days, although the time required for the funds to appear in your account may also depend on the payment provider or financial institution.

10. Orders That Cannot Be Cancelled

If an order has already shipped and cannot be stopped, the order must generally proceed through delivery. Once the package is delivered, customers may request a return when the order meets the requirements of the Beauliu Return & Refund Policy.

Returning an item after delivery is different from cancelling an order before fulfillment. Return eligibility, product condition, and applicable procedures are determined by the Return & Refund Policy.

11. Duplicate Orders

If you accidentally place the same order more than once, contact Beauliu immediately with the order numbers involved. We will review the fulfillment status of each order and attempt to cancel any duplicate order that has not yet entered a stage where cancellation is possible.

12. Out-of-Stock or Unavailable Changes

A requested product, size, quantity, or other option may become unavailable before a requested change can be completed. In that situation, Beauliu may be unable to make the requested modification.

If a requested change cannot be completed, we will communicate the available options based on the current order status.

13. Shipping After a Change Request

An approved change may require additional processing before the order can be shipped. Changing an item, quantity, or shipping information may therefore affect the original fulfillment schedule.

Once the order is ready for shipment, applicable shipping procedures and delivery estimates are governed by our Shipping Policy.

14. Customer Responsibility

Customers are responsible for reviewing order information before completing checkout, including product selection, size, quantity, shipping address, and contact information.

If an error is identified after purchase, please contact Beauliu immediately rather than waiting until the order has entered fulfillment.

15. Contact Information

For cancellation requests, order changes, address corrections, or questions about an existing order, please contact Beauliu as soon as possible.