Contact Us

1. How We Can Help

Our customer support team can assist with a range of questions related to your Beauliu shopping experience, including:

• Product information and availability
• Loungewear Sets, Two-Piece Sets, and Jumpsuits
• Order status and order-related questions
• Order cancellations or changes
• Shipping costs and delivery estimates
• Tracking and delivery concerns
• Return and refund requests
• Payment and PayPal-related questions
• Website and general customer service inquiries

2. Contact Information

Business Name	Beauliu
Email	[email protected]
Support Hours	8:00 AM – 7:00 PM EST, Monday – Saturday
Address	25 Ellsworth Ave Waterbury, CT 06704-2002 United States

3. Product Questions

If you have questions about a product before placing an order, please contact us before purchasing whenever possible.

You may ask about available products, sizing information, product details, styling considerations, or general availability. Providing the product name or product page when contacting us can help our team understand your question more quickly.

4. Order Support

If you are contacting us about an existing order, please include the information necessary for us to identify the order and understand the issue.

Helpful information may include your order number, the email address used during checkout, the product involved, and a brief description of your request.

5. Shipping and Delivery Questions

If you need assistance with shipping, please provide your order number and explain the issue clearly. Our standard shipping information includes a flat shipping rate of $6.99, an estimated handling time of 1 business day, and an estimated transit time of 2–6 business days.

Orders placed after the 5:00 PM EST Monday–Friday cut-off time may be processed on the following business day.

Beauliu may use USPS, UPS, or FedEx for order delivery. Delivery estimates can be affected by carrier operations, weather, holidays, address issues, and other circumstances outside our reasonable control.

6. Returns and Refunds

If you need to return an item, please review our Return & Refund Policy before contacting support.

Eligible returns may be requested within 60 days, and approved refunds are generally processed within 12 days. No restocking fee or refund processing fee is charged for eligible refunds.

If you are contacting us about a return or refund, please provide your order number and explain the reason for your request.

7. Payment Support

Beauliu currently accepts PayPal as its available payment method.

If you experience a payment problem, please provide your order details and a description of the issue. For your security, do not send your PayPal password or complete payment-card information by email.

8. Before You Contact Us

You may be able to find an immediate answer by reviewing the information available on our website, including:

• Frequently Asked Questions
• Shipping & Delivery Policy
• Return & Refund Policy
• Cancel / Change Order Policy
• Payment Methods
• Terms of Service
• Privacy Policy
• Cookie Policy

If your question is not covered by these resources, our support team will be happy to assist.

9. Response Times

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary depending on the volume and complexity of requests.

Requests involving order research, shipping investigations, payment verification, returns, or other issues requiring additional information may require additional time to resolve.

10. Contact Form

11. Contact Beauliu